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Privacy and Cookies Policy

We comply with the principles of the General Data Protection Regulation (GDPR) when dealing with all data received from customers or visitors to our website. 

Listening To Your Voice Ltd.  is committed to respecting your privacy and the privacy of every person who signs up to our database.  We do not ask for, or use more data than necessary, to provide, or to fulfil the required services, and enable us as an organisation, to improve how we deal with you.

The data and information we collect about you will only be used lawfully (in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2018).

All data is retained exclusively within the United Kingdom, or for administrative reasons, customer data and email subscription data may be passed to and stored securely with third party service providers located outside the EEA (European Economic Area). This is done to backup and preserve your data where it is necessary to offer a service to you. In these cases, ‘adequacy of protection’ or specific certification as defined by the GDPR has been confirmed.

We will not share commercial or technical data with our partners, unless we have specifically sought and obtained your prior approval. We never sell, rent, or exchange mailing lists.

We do not send bulk unsolicited emails, commonly known as spam, to email addresses who have not requested information on our services.

We may send emails to existing customers or prospective customers who have enquired about products or services directly provided by us.

All emails sent by us will contain the name of the recipient, and clearly marked that they have been sent from us. If you wish to unsubscribe from our emails, please reply clearly to the email stating that you want to be removed from our mailing list.

You are under no statutory or contractual requirement or obligation to provide us with your personal information; however, we request at least the information below in order for us to deal with you as a service user in an effective and efficient manner.

Ø  Your name

Ø  Telephone number(s)

Ø  Email address

Ø  Survey responses (if applicable)

The legal basis for processing your data is based on your specific consent, performance of a contact, or our legitimate interest at the point the information was initially provided. You have your right at any time to remove your consent, via the unsubscribe link included in emails we send, or by contacting us and requesting that processing of your details be deleted or restricted.

Unless otherwise required by law, your data will be stored for a period of 2 years after our last contact with you, at which point it will be deleted.


Protection of Personal Information

Listening To Your Voice takes precautions, including administrative, technical and physical measures to safeguard your data against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

Listening To Your Voice uses industry- standard efforts to safeguard the confidentially of data, including encryption, firewalls and SSL (Secure Sockets Layer).  We have implemented reasonable administrative, physical, technical controls to protect against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.



We also use “cookies” to improve your Listening To Your Voice web experience and to collect anonymous information about how you use Listening To Your Voice. However, cookies are not required for Listening To Your Voice use. If your browser is configured not to accept cookies, you will still be able to access Listening To Your Voice and its content. The data collected will be used to provide anonymous tracking data to third party applications like Google Analytics.

Google Analytics sets or updates cookies – these are small text files that are placed on your device to help this website to provide a better user experience. Google Analytics only uses first-party cookies. This means that all cookies set by Google Analytics cannot be altered or retrieved by any service on any domain other than listeningtoyourvoice.co.uk


Complaint Procedures

If you have a concern about how we handle your data, or you would like to lodge a complaint, you may do so by contacting The Information Commissioners Office.




Changes to this Privacy Policy

We may change this policy from time to time to reflect changes in the law and/or our privacy practices. We will update the date at the bottom of this page whenever we do that.

We encourage you to check this policy for changes, for example when you visit our website. In the event of a major change to our policy we will contact you to inform you of the change.

By submitting your personal information to us, you are indicating that you understand how e use your personal information, as described in this policy.


Contact Us

If you have any questions relating to our Privacy and Cookies Policy, please email us at ruth.pearson@listeningtoyourvoice.co.uk or use or contact form.

Ruth Pearson, Listening To Your Voice Ltd,  53 Ramsgill Drive, ILFORD , Essex IG2 7TP

Email:  ruth.pearson@listeningtoyourvoice.co.uk

Phone number from within the UK: 07828028559

International Phone number: 0044 7828 028559

Company registered number 09496006 (Registered in England)


Date of last update 24th May 2018.


Like most websites we use cookies to improve the browsing experience. There are two main types of cookies that we use. These are:

Session Variables– these are a common type of cookie. We use them to do things like remember what items you have put in your shopping basket or to remember that you have already entered some information into a form so we don’t ask for it twice. These cookies are only used per session, so when you close your browser they disappear.

Tracking Cookies– this is another very common type of cookie. We use these to help us track how many people visit our website, what pages they look at and how often they come back. When you visit our website we automatically check to see whether this cookie is in your browser, if it is then we know you have visited us before.

Neither type of cookie allows us to identify individuals who use our website. This information is only collected when you enter it in a form to register or purchase a product. Our cookies do not analyse visits to other websites or track any Internet searches undertaken whilst on the Listening to Your Voice website.



Specifically, we use the following cookies:

For more information about cookies, and to learn how to delete them from your browser, visit - http://www.allaboutcookies.org/ or http://www.ico.gov.uk/for_the_public/topic_specific_guides/online/cookies.aspx