GDPR Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact details

Email

annette.pearson@listeningtoyourvoice.co.uk

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details
• Addresses
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Records of meetings and decisions

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details
• Addresses
• Account information, including registration details
• Marketing preferences

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details
• Marketing preferences

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions, which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis, you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Where we get personal information from

• Directly from you

How long we keep information

We keep personal information only for as long as necessary for the purposes for which it was collected.

If you become a client, we retain the information needed to provide our services throughout our working relationship and, where necessary, for up to three years after it ends. If you do not become a client, we retain your enquiry information for up to three years after your last enquiry.

We may need to retain some records longer to meet legal obligations. We regularly review the information we hold and securely delete or anonymise it when it is no longer required.

Who we share information with

Others we share personal information with

• Publicly on our website, social media or other marketing and information media

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: annette.pearson@listeningtoyourvoice.co.uk

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint